At Wedesh Lifestyle Pvt. Ltd., your privacy matters to us.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (www.wedesh.com) or make a purchase from us.

By using our website, you agree to the terms described below.

1. Information We Collect

We collect information to process your orders, improve your experience, and provide better service.
The information we may collect includes:

a. Personal Information:

Name, contact number, email address, and delivery address

Payment details (processed securely through third-party gateways)

b. Non-Personal Information:

Browser type, device information, IP address, and website usage analytics

c. Cookies & Tracking Technologies:
We use cookies to enhance your browsing experience, remember your preferences, and understand how users interact with our site.
You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use your data only for legitimate business purposes, including:

Processing and fulfilling your orders

Providing shipping and delivery updates

Responding to customer service requests

Sending order confirmations, invoices, or updates

Improving our website, products, and marketing communication

Complying with legal or regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Protect Your Information

We follow strict security measures to keep your personal data safe:

Data is transmitted through secure (SSL) connections.

Payment details are processed by RBI and PCI-DSS compliant gateways.

Access to your personal data is limited to authorized personnel only.

While we take every precaution, please note that no online platform is 100% secure, and we cannot guarantee absolute protection.

4. Sharing of Information

We may share limited information with:

Trusted third-party service providers (couriers, payment processors, marketing or analytics partners) who help us operate our website and fulfill orders.

Law enforcement or government authorities, if required by law.

All third-party partners are bound by confidentiality and data protection agreements.

5. Your Rights Under the DPDP Act, 2023

Under India’s Digital Personal Data Protection Act (DPDP Act, 2023), you have the right to:

Access the personal information we hold about you.

Request correction or deletion of inaccurate or outdated data.

Withdraw consent for certain data uses (such as marketing emails).

Lodge a complaint with the Data Protection Board of India if you believe your data has been mishandled.

You can exercise any of these rights by contacting us at info@wedesh.com.

6. Data Retention

We retain your information only for as long as necessary to:

Fulfill the purpose it was collected for (e.g., order fulfillment, returns).

Comply with legal, accounting, or tax requirements.

After this period, your data is securely deleted or anonymized.

7. Email & Communication Preferences

You may receive transactional emails and messages related to your orders, returns, or account updates.

You can opt out of marketing or promotional emails at any time by clicking “Unsubscribe” in the email footer or contacting us at info@wedesh.com.

8. Links to Other Websites

Our website may include links to third-party websites (e.g., courier tracking, payment gateways).
We are not responsible for the privacy practices or content of these external sites.
We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with an updated “Last Revised” date.
Your continued use of our website after any changes indicates acceptance of the updated policy.

Last Revised: [Month, Year]

10. Contact Us

For any questions, concerns, or data-related requests, please reach out to:
📧 Email: info@wedesh.com

📞 Phone: 9831112100

🕒 Support Hours: 10 AM – 6 PM (Monday to Friday)