1. Company Information

Wedesh Lifestyle Pvt. Ltd.
Registered Office: 44/6 Hazra Road. Kolkata 700019. West Bengal, India
Email: info@wedesh.com
Phone: 9831112100

2. Platform and Data Hosting

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and process your transactions.
Shopify stores your data on secure servers behind a firewall and manages payment information in compliance with PCI-DSS (Payment Card Industry Data Security Standard).

For details on Shopify’s privacy and data security practices, please refer to their Privacy Policy at: https://www.shopify.com/legal/privacy

3. Information We Collect

We collect personal and non-personal information necessary to provide a seamless shopping experience.

a. Personal Information

When you interact with our website, we may collect:

Name, email address, billing and shipping address

Contact number

Payment information (processed securely by Shopify or other payment gateways)

b. Non-Personal Information

We automatically collect certain information when you visit our site, such as:

IP address, browser type, and operating system

Pages visited, session duration, and referral links

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your shopping cart

Personalise your browsing experience

Analyse website performance and improve functionality

You can manage or disable cookies through your browser settings.

4. How We Use Your Information

We use the collected data for the following purposes:

To process and fulfill your orders

To send order updates, confirmations, and tracking details

To respond to customer service inquiries

To improve our website, product offerings, and communication

To comply with legal or regulatory obligations

We do not sell or rent your personal data to any third party for marketing purposes.

5. How We Protect Your Information

We implement strict physical, electronic, and administrative safeguards to secure your data:

Secure Socket Layer (SSL) encryption for all data transfers

Payment data processed through PCI-DSS compliant gateways

Limited internal access to customer information

While we take all reasonable steps to protect your data, no online transmission is entirely risk-free.

6. Data Sharing and Third-Party Services

We may share limited data with:

Service providers (e.g., courier partners, payment processors, analytics providers) who assist in operations.

Law enforcement or regulatory authorities, when required by law.

All third parties are bound by confidentiality agreements and data protection obligations.

7. Your Rights Under Indian Law

In accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP), 2023, you have the right to:

Access and review your personal data held by us.

Request correction or deletion of inaccurate or outdated information.

Withdraw consent for non-essential data processing.

File a complaint with the Data Protection Board of India for violations under the DPDP Act.

You may exercise these rights by contacting us at info@wedesh.com

8. Data Retention

We retain your personal data only as long as necessary to:

Fulfill orders, process returns, and provide customer support

Comply with accounting, tax, or legal obligations

Once the retention period ends, your data is securely deleted or anonymized.

9. Email and Communication Preferences

You may receive transactional emails related to your order or account.
You can unsubscribe from marketing communications at any time by clicking “Unsubscribe” in our emails or by contacting info@wedesh.com

10. International Data Transfers

As our store is hosted on Shopify, your information may be transferred and stored on servers located outside India (including in Canada and the United States).
Shopify complies with international data protection standards to safeguard your personal information.

11. External Links

Our website may include links to third-party websites (e.g., courier tracking, payment gateways).
We are not responsible for the privacy practices or content of these websites.
Please review their privacy policies before sharing any personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page with a revised “Effective Date.”

Last Updated: [Month, Year]

13. Contact Us

For any questions, concerns, or privacy-related requests, contact:
📧 info@wedesh.com

📞 9831112100
📍 Wedesh Lifestyle Pvt. Ltd., [Registered Address]
🕒 Support Hours: 10 AM – 6 PM (Monday to Friday)